Refund policy

Returns & Refunds

Every Kove product is backed by a warranty, and if something is not the right fit, sending it back is simple. No restocking fees, no return shipping to pay.

Returns. You have 60 days from the delivery date to send an item back. Contact us first at support@kovelongevity.com or (888) 876-0725 and we will email you a prepaid return label and the correct return address. Please wait for the label rather than shipping on your own, so the item reaches the right warehouse. Items need to come back in their original packaging. Once received, we refund the full purchase price to your original payment method, usually within 5 business days.

Exchanges. Prefer a different product? Tell us what you would like instead. We send the label for the original, ship the new one, and cover the shipping on both. Any price difference is charged or refunded.

Cancellations. Cancel free of charge any time before your order ships for a full refund. Built-to-order items are the one exception: once production starts they cannot be canceled or returned, so talk to us before you buy and we will confirm every detail.

Damaged in transit. Inspect your delivery on arrival. Note any damage when you sign, then send photos of the damage, the box and the SKU to support@kovelongevity.com within 24 hours and we will handle the claim and get a replacement moving.

Warranty. Every product is covered by a warranty against defects in normal use. The length and coverage are listed on each product page. Contact us and we will arrange the repair or replacement.

Questions: support@kovelongevity.com or (888) 876-0725, Monday to Sunday, 9 AM to 5 PM EST.