Returns & Warranty

Every Kove product is backed by a warranty, and if it turns out not to be the right fit, sending it back is simple.

Buying longevity technology is a real investment. You should feel confident before you order and looked after if something is not right. No restocking fees, no return shipping to pay, and our team handles the details.

At a Glance

• Return window: 60 days from the delivery date.
• Return shipping: on us. We email you a prepaid return label.
• Fees: none. You get a full refund to your original payment method.
• Exchanges: free. Swap it for something else and we cover the shipping both ways.
• Condition: in the original packaging.
• Warranty: every product is warranty backed; length and coverage are listed on each product page.
• One exception: built-to-order items go into production specifically for you and cannot be canceled or returned once production starts. Their product pages say so.

How Returns Work

1. Contact us within 60 days of delivery, by email, phone or chat, and tell us what you are sending back.
2. We send the label. You get a prepaid return label and the correct return address by email. Please wait for it rather than shipping on your own, so the item goes to the right warehouse.
3. Pack and drop off. Use the original packaging and hand it to the carrier on the label. For large freight items we schedule the pickup for you.
4. Refund. Once the item arrives we refund the full purchase price to your original payment method, usually within 5 business days of receipt.

Exchanges

Prefer a different product? Tell us what you would like instead. We send the label for the original, ship the new one, and cover the shipping on both. If there is a price difference we simply charge or refund the gap.

Cancellations

Changed your mind? Cancel free of charge any time before your order ships and we refund you in full. Call (888) 876-0725 during business hours, use the chat, or email us any time. Built-to-order items are the one exception: once production starts they cannot be canceled, so talk to us before you buy and we will confirm every detail.

Damaged in Transit

Inspect your delivery when it arrives. If you see any damage, note it when you sign, then send photos of the damage, the box and the SKU to support@kovelongevity.com within 24 hours and we will handle the claim and get a replacement moving. For freight deliveries that 24-hour window matters, so please check the box before the driver leaves.

Warranty Coverage

Every product we sell is covered by a warranty against defects that show up in normal use. The length and coverage vary by product and are listed in the Warranty & returns section on each product page. If something fails inside the warranty period, contact us and we will arrange the repair or replacement for you. Damage that arrives with the box is handled as a shipping claim, reported within 24 hours, rather than a warranty claim.

Our Promise

If something is not right, contact us and our team will sort out a return, exchange or replacement. We built these policies to be as fair as we can, because we are on your team: we would rather make it right than leave you with a product you regret. That is the whole idea behind The Kove Standard.