Cancellation policy

Some items in our store are offered as a subscription (Subscribe and Save). This policy explains how subscriptions work and how to change or cancel them.

Subscriptions

When you purchase a subscription you'll receive repeat deliveries, based on the delivery frequency you select at checkout. Your payment details are stored securely, and you authorize us to charge your payment method automatically for each delivery, at the price shown at checkout, until you cancel. Each subscription order also receives the discount shown at checkout.

How to cancel

You can cancel at any time, for any reason. Log into your Kove account and select Manage subscription on your order (your order confirmation emails also link there), or email support@kovelongevity.com from the email address on your account and we will cancel it for you within one business day. Cancelling stops all future charges and shipments. To avoid being charged for an upcoming delivery, cancel before that delivery's billing date, which is shown in your account.

Skipping and changes

You can skip a delivery, change your delivery frequency, or update your shipping address and payment method from your account at any time before the next billing date.

Price changes

If the price of your subscription ever changes, we will notify you by email before your next charge, and you can cancel before it takes effect.

Refunds and returns

Orders already billed and shipped under a subscription follow our standard Refund Policy.

Questions? Email support@kovelongevity.com or call (888)-876-0725, Monday to Sunday, 9am to 5pm EST.