Frequently Asked Questions
About Kove
Kove is a longevity technology company, organized around one simple system: Signal (measurement), Restore (recovery), and Elevate (the environment you live in). We keep it deliberately focused. Everything here is chosen because it does what it claims and earns its place in the system.
Focus. Instead of overwhelming you with options, we organize everything into one clear system and present each piece with real care, so you can choose with confidence instead of guesswork.
They are the three layers of the Kove Stack. Signal is measurement: knowing what is actually happening in your body. Restore is recovery: repair at the cellular level. Elevate is the environment you live in, beginning with clean air. Most people start with one layer and build over time.
Shipping & Delivery
Yes. Shipping is free on every order within the United States, delivered to your door. The one exception is our full-size light therapy beds and chambers, which move by dedicated freight carrier: that runs roughly $1,200 to $2,900 depending on your address, and your exact cost is calculated at checkout before you pay.
We ship worldwide. Shipping is free on every order within the United States. International rates vary by product, because a test kit and a freight-size purifier are not the same shipment: kits ship at a flat $14.95, larger devices carry their own rate. The exact cost is shown at checkout before you pay, and a small number of oversized items ship only within the US. Prices are shown in your local currency.
Most US orders arrive within 5 to 7 business days of being placed, and your tracking link is emailed within 24 hours of the order leaving the warehouse. Larger items like saunas and cold plunge tubs ship by freight with a delivery appointment. International orders typically take 10 to 14 business days, longer if customs holds a parcel. Full detail is on our Shipping page.
Your tracking link is emailed within 24 hours of your order leaving the warehouse, and you can look up any order anytime on the Track Order page. If a tracking number stops updating, email us and a real person will chase the carrier for you.
A few. The BioLight beds, chambers, and large panels are each produced individually, so plan about twelve weeks from order to delivery, and the Vasindux TRI-PULSE Lounge takes four to six weeks including US delivery and setup. Any product with a lead time says so on its page. Because these go into production specifically for you, they cannot be canceled or refunded once ordered. Reach out before you buy and we will confirm space, power, and timing with you.
Possibly, if you are ordering outside the United States. Duties and import taxes are set by your country and collected on delivery, separately from what you pay us, so we cannot calculate or prepay them for you.
Warranty & Returns
Yes. Every device is covered by a warranty. The exact terms and length vary by product and are listed in the Warranty section on each product page.
You have 30 days from delivery to start a return. Items need to come back unopened and unused in their original packaging, return shipping is the customer's responsibility, and outright returns carry a restocking fee, typically around 20%, up to 25% on large freight items where shipping both ways is genuinely expensive. Exchanging for something else instead? We can often help cover part of the cost, so ask. One exception: custom and made-to-order devices go into production specifically for you and cannot be canceled or refunded once ordered. Cancellations are free any time before your order ships. Full details are on our Returns & Warranty page, and a real person will walk you through the process.
Buying & Support
Yes. Through our partnership with Truemed, you may be able to pay for qualifying purchases with pre-tax HSA or FSA dollars. Choose Truemed at checkout, complete a short health survey, and an independent licensed practitioner will review it. If your purchase qualifies, they issue the Letter of Medical Necessity the IRS requires. Learn more on our Financing & HSA/FSA page. *Truemed is for qualified customers. HSA/FSA tax savings vary. Learn more at truemed.com/disclosures.
Yes. Shop Pay Installments is available at checkout. Smaller orders can be split into four interest-free payments, and larger purchases can be spread over monthly payments. You see the exact terms and amounts before you commit, and checking your options does not affect your credit score. More on our Financing & HSA/FSA page.
Found it for less? We beat it. If you find a qualifying lower price on the same item, before you buy or within 30 days of your order, we refund the difference plus an extra 5% of that difference. The item has to be identical, new, in stock, and advertised by an authorized US retailer, and we compare the total delivered price including shipping and tax. Marketplaces, clearance, and limited-time promotional pricing are excluded. The full conditions are on the Price Beat Guarantee page. Free US shipping is already included in every price.
Yes. A Kove gift card works toward anything we carry, in any amount you choose, delivered by email right away or scheduled for the day you want it to arrive. The balance never expires, and anything left over stays on the card for next time. Buy one on the gift card page, or check a balance on the Gift Card Balance page.
Each product page explains who it is for and how it works. If you are weighing options or not sure where to start, email us and we will give you an honest recommendation, even if that means a less expensive product or none at all.
Email support@kovelongevity.com or call (888) 876-0725. A real person answers seven days a week, 9am to 5pm EST, before or after you buy.
